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Client Success Director EMEA (UK) (US)

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·      Grow accounts, upsell, and cross-sell through understanding the client’s needs and making pivots as necessary

·      Act as liaison between sales and delivery to ensure that campaigns are pacing appropriately

·      Communicate with delivery team to ensure that campaigns are performing as expected and make recommendations to clients accordingly

·      Always be available for your clients and respond in a timely manner



·      Schedule kick-off calls for new campaigns as well as regular check-in calls with clients to review and receive feedback on performance

·      Set up new programs and make sure delivery team has all the necessary resources, assets, creative, etc needed for each program to go live

·      Keep meticulous records up to date for performance and pacing of campaigns

·      Work with delivery team and sales to prioritize accounts and programs

·      Review and verify lead deliveries before passing along to client

·      Upsell incremental revenue by capitalizing on successes and enlightening customers on new product offerings/alternative offerings

·      Provide updates to management when required on projected revenue and growth of each account

·      Utilize tools and systems provided to manage time effectively

·      Effectively manage a team

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